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New York CNN —Some customers still haven’t received their direct deposit paychecks following a “human error” last week deep in the plumbing of America’s banking system. The deposit delays are linked to a problem that emerged on Friday with the Automated Clearing House (ACH) payments system, causing headaches for consumers and employers. An industry source confirmed to CNN on Monday that it’s likely some customers haven’t received their deposits yet. Clearing house says it was a ‘manual error’Asked for comment, multiple banks referred inquiries to The Clearing House, which is owned by the largest commercial banks including Bank of America, JPMorgan Chase, CitiBank and Wells Fargo. The Clearing House did not provide an updated comment on Monday or any timetable for when the problem will be fully resolved.
Persons: haven’t, Banks, Chase, , Downdetector, Wells, “ Wells, Wells Fargo, Jim Seitz, ” Chase, Greg MacSweeney, MacSweeney, Dennis Kelleher, ” Kelleher Organizations: New, New York CNN, CNN, Consumer Financial, Bureau, Bank of America, US Bank, Twitter, , ” Bank of America, JPMorgan Chase, CitiBank, House, Federal Reserve, Fed, ACH Network, Better Locations: New York, Wells Fargo, ACH, United States
A man walks by the Bank of America headquarters in New York on July 18, 2023. Customers at several big banks on Friday wrestled with direct deposit delays stemming from an industry-wide processing issue. There was a surge of "outages" reported by banking customers Friday morning, including Bank of America, Chase, Truist, U.S. Bank and Wells Fargo, according to Downdetector. All Federal Reserve Financial Services are now operating normally, according to a Federal Reserve statement released Friday. Banks are now working to correct the errors in those payments, he said.
Persons: Chase, Gregory MacSweeney, Banks, Lee Henderson Organizations: Bank of America, U.S . Bank, Financial Services, Finance, Social Security, Fed, Electronic Payments, CNBC Locations: New York, Truist, U.S, Wells Fargo
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